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QUALITY ASSURANCE

V. Ryan 2007

 

The example below shows part of a production line making expensive alloy tubing. The tubing is manufactured for the aeronautical industry (aircraft industry) and consequently must be accurate and precise. Quality Assurance checks have ensured that the equipment used to manufacture the product, the training of staff, the selection of quality materials and the manufacturing processes are to the highest possible standard. Quality Assurance also ensures that the customer has his/her say.

Quality Assurance is different to Quality Control. Quality Assurance does not check the quality of the final product but the quality of all systems on the production line, staff training and quality monitoring. If this is to the highest standard the quality of the final product should also be high. Quality Control checks the quality of the product at different stages of production.

 

The level and quality of staff training is assessed by the Quality Assurance Manager. He interviews a selection of the workers and questions them about how they ensure the quality of their own work.

 

Also, he examines samples of work they have completed after attending training courses run by the company. This helps him assess the quality of the training courses and instruction.

The Quality Assurance Manager ‘spot checks’ the quality of the materials ordered for the production line. He is really interested in the department that orders materials and how they ensure that only the best materials are allowed into the factory and on to the production line. He will interview the staff to ensure that they are constantly checking quality.

1. What is Quality Assurance?
 
 
 
   
2. How does Quality Assurance differ from Quality Control?
 
 
 
 
 
   
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